Support

Email support@tuckoo.app and we will get back to you, usually within two working days. English or German is fine.

Common questions

Does Tuckoo work with the screen locked or offline?

Yes. Sounds keep playing with the screen locked, and the built-in sounds need no internet. Downloaded sound packs work offline too.

The sound stopped when I unplugged my headphones.

That is on purpose, so sound never suddenly plays out loud from your phone. Press play to continue on the speaker.

How do I restore my subscription on a new iPhone?

Sign in with the same Apple Account, open Tuckoo and tap Restore purchases in Settings. Subscriptions are managed in your iPhone's Settings › your name › Subscriptions.

How should I use baby sounds?

Keep the volume low and the phone away from the crib. Tuckoo lowers the volume limit and starts a timer for baby sounds automatically. Tuckoo is a sound app, not a medical or monitoring device.

How do I delete my data?

Everything Tuckoo stores is on your iPhone. Deleting the app deletes it. We have nothing to delete on our side because we never receive it.

Hilfe auf Deutsch

Schreib uns gern auf Deutsch an support@tuckoo.app. Wir antworten in der Regel innerhalb von zwei Werktagen.